Last Updated: January 21, 2026
1. Introduction
Welcome to Critters Quest dba Paradice Technologies Inc ("we," "us," or "our"). We are committed to protecting your personal data and respecting your privacy rights. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, purchase products, or interact with our services.
2. Data Controller
For the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws, the data controller is:
Critters Quest dba Paradice Technologies Inc
Ave Samuel Lewis y Calle 55
PH SL 55, Piso 21
Edificio de Optima Seguros
Panama City, Panama
3. Information We Collect
a. Information You Provide to Us
- Account Information: When you create an account, we may collect your name, email address, and other contact details.
- Shipping Information: Name, shipping address, and phone number for physical product fulfillment.
- Billing Information: Payment details processed by third-party payment providers. We do not store your full payment details.
- Wallet Addresses: Blockchain wallet addresses for digital redemption and NFT transactions.
- Newsletter Subscription: If you subscribe to our newsletter, we collect your email address and require a double opt-in to confirm your consent.
- Customer Support: Information you provide when you contact us for assistance, including Discord messages and support requests.
- Social Media Handles: When voluntarily provided.
b. Information Collected Automatically
- Log Data: Our servers may automatically collect certain information, such as your IP address, browser type, operating system, and access times.
- Usage Data: Pages visited, time spent, and clicks.
- Cookies and Similar Technologies: We may use cookies to improve site functionality, analyze traffic, and personalize content. You can manage cookie preferences through your browser settings. Disabling cookies may affect site functionality.
c. Blockchain Data
- Public Blockchain Information: Transaction data may be recorded on a public blockchain. This may include your blockchain address and transaction details.
- Blockchain transactions are public by nature — any on-chain activity tied to your wallet address is visible on the blockchain and outside our control.
4. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Send shipping updates and tracking information
- Communicate with you about your purchases, account, or inquiries
- Send announcements about Critters Quest (game launches, updates, promotions)
- Facilitate digital redemptions and link wallet addresses to purchases
- Improve our website and services
- Detect and prevent fraud
- Comply with legal obligations
5. Legal Basis for Processing
- Consent: For sending newsletters and marketing communications.
- Contractual Necessity: To provide the services you have requested.
- Legal Obligations: Compliance with applicable laws and regulations.
- Legitimate Interests: For security, fraud prevention, and improving our services.
6. How We Share Your Information
We do not sell your personal information. We share your information with the following third parties as necessary to operate our business:
Service Providers
- Shopify: Our e-commerce platform that processes orders and stores transaction data. Shopify's privacy policy applies to data processed through their platform.
- Dropshipping & Fulfillment Partners: We share your name and shipping address with fulfillment partners to process and ship your order.
- Shipping Carriers: Your shipping information is shared with carriers (USPS, UPS, DHL, FedEx, etc.) to deliver your order and provide tracking.
- Payment Processors: Payment information is handled directly by third-party processors. We do not store your full payment details.
- Email Service Providers: Your email address may be shared with email platforms (Button Down) to send transactional and promotional communications.
Other Disclosures
We may disclose your information if required by law, legal process, or government request, or to protect the rights, property, or safety of Critters Quest, our users, or the public.
We may also share information in connection with any merger, sale, or transfer of assets.
7. International Data Transfers
Your information may be transferred to and processed in countries outside of your country of residence, including Panama and the United States, where data protection laws may differ. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws. By using our services, you consent to such transfers.
8. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy, to maintain our records, comply with legal obligations, and resolve disputes. If you wish to request deletion of your data, contact us on Discord.
9. Cookies
We may use cookies and similar technologies to improve site functionality, analyze traffic, and personalize content. You can manage cookie preferences through your browser settings. Disabling cookies may affect site functionality.
10. Third-Party Links
Our website or communications may contain links to third-party websites (OpenSea, Magic Eden, Discord, Twitter, etc.). We are not responsible for the privacy practices of those sites. Review their privacy policies separately.
11. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request access to the personal data we hold about you.
- Rectification: Request correction of inaccurate data.
- Erasure: Request deletion of your data ("right to be forgotten").
- Restriction: Request restriction of processing.
- Data Portability: Receive your data in a structured, commonly used format.
- Objection: Object to processing based on legitimate interests.
- Withdraw Consent: Withdraw consent at any time (does not affect processing prior to withdrawal).
To exercise your rights, contact us on Discord. We may need to verify your identity before processing requests.
Your Rights Regarding Blockchain Data: Due to the immutable nature of blockchain technology, certain rights like the right to erasure or rectification may not be fully enforceable for on-chain data. We will, however, make efforts to accommodate your requests off-chain where possible.
12. Security Measures
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure. You provide information at your own risk.
13. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we learn we have collected such information, we will delete it promptly.
14. Newsletter
Double Opt-In Process:
- Initial Subscription: You provide your email address on our subscription form.
- Confirmation Email: We send a confirmation email to your provided address.
- Activation: You must click the link in the confirmation email to complete your subscription.
This double opt-in process ensures that you have expressly consented to receive communications from us.
Data Processing for Newsletter:
- Purpose: To send you updates, promotional materials, and other information related to Critters Quest.
- Legal Basis: Consent provided through the double opt-in process.
- Unsubscribe: You can withdraw your consent at any time by clicking the "Unsubscribe" link in any newsletter email or by contacting us on Discord.
Mailing Service Provider:
We use Button Down to manage our newsletter subscriptions. Your email address will be stored on their servers in compliance with GDPR and other applicable data protection laws.
15. Special Considerations for Blockchain Data
- Immutability: Transactions recorded on the blockchain are immutable and cannot be altered or deleted.
- Public Access: Information recorded on the blockchain may be accessible to the public and can include your blockchain address and transaction data.
- Data Minimization: We strive to minimize the personal data written to the blockchain and avoid storing sensitive personal information on-chain.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last Updated" date. Changes will be posted on this page. Continued use of our services after changes constitutes acceptance.
18. Consent
By using our services, you agree to this Privacy Policy and consent to the collection and use of your information as described herein.
Disclaimer
This Privacy Policy is provided for informational purposes only and does not constitute legal advice. Laws and regulations may vary by country, and additional provisions may be necessary to comply with local laws in Panama and other jurisdictions. For specific legal advice regarding data protection and GDPR compliance, please consult a qualified attorney.
